First impression is the best impression; missed calls can mean lost business. In an intensely competitive business scenario, response from the first point of contact is vital in winning or losing the business. While accepting the fact that utilizing automated answering technology leaves the caller with an option of getting “something better than nothing”, one cannot neglect the human behaviour that people generally dislike leaving messages on answering machines, and if customers cannot get through on the first attempt, there is a very good chance of them turning elsewhere.

To overcome the inability of answering every call all the time, and to save the cost of employing a permanent receptionist, businesses have the best solution in outsourcing. Entrust Outsourcing Call Center Services with the responsibility of managing your call reception requirements. Our Remote Receptionist Service can be utilized both as a direct extension of your business, or as a stand by arrangement for representing the client in their odd hours. Call Center Company remote receptionist service can maintain the continuity of your customer care programme by keeping the callers connected to you. Our trained call reception personnel will answer the calls and take their messages on behalf of the company, without your customers knowing they are not speaking directly to your company official. The Remote Receptionist service can be customized according to the needs of each client.

• Divert to us any customers that may get an engaged tone or if the call is unanswered after 15 seconds
• Divert all calls when your receptionist is away during break time, vacations, leave, after-hours, or peak period
• On-demand backup to your in-house telephone answering staff
• Create a complete and cost-effective "Virtual Office" presence for your remotely located staff

Possessing state of the art technology and industry experience allows us to take messages, book appointments, capture orders, and provide detailed information the caller expects from the client. Our highly skilled Call Center Professionals are always ready to support you with live telephone answering to fit your situation. Our staff is well trained to be sensitive to all types of issues and customers, and to respond to any emergency situation quickly and appropriately.

• Medical
• Insurance
• Trades people
• Legal
• Media
• Financial
• Property management
• Information technology
• Mobile Professionals
• Small Business
• Security companies
• Heating and cooling contractors
• Commercial ports
• Military and government agencies
• Religious and charitable organizations

To greet your customers professionally, and not to miss a call again,

Contact us to know in detail about your Remote Receptionist Service.